Frequently Asked Questions

• How can I access my mail from the DSTN Mailservers?
  - MS Outlook
  - MS Outlook Express
  - Web Mail

• I can't browse and don't seem to have Internet (ADSL).

• I can't login to my FTP account?

1. How can I access my mail from the DSTN Mailservers?
   
   Instructions for Microsoft Outlook:
   
   Start MS Outlook. Go to Tools - Email Accounts. Select "View or change existing email accounts". Click on the next button and select the mail profile and click on change. Go to the "Server Tab" to change or add your information.
   Incoming mail (POP3): mail.dstn.com
   Outgoing mail (SMTP): mail.dstn.com
   
   Don't forget to select "My server requires authentication" (this required for security reasons - you will not be able to send mail).
   
   Click "next" to finish
   
   Instructions for Microsoft Outlook Express:
   
   Start Microsoft Outlook Express. Go to Tools, then Accounts, Mail Tab.
   Click on Add - Mail. Then type a display name, click next.
   Type your e-mail address, click next. Your incoming mailserver is a "Pop3" server. Type for:
   Incoming mail (POP3): mail.dstn.com
   Outgoing mail (SMTP): mail.dstn.com
   Then click next. To finish type in your username & password.
   
   Don't forget - go back to the "Mail Tab" and select properties, then go to the "Server Tab" and under "Outgoing Server" select "My server requires authentication" (this required for security reasons - you will not be able to send mail).
   
   Click Ok and then Close
   
   Intructions for Web Mail:
   
   Just login via our website of type in http://webmail.dstn.com
   Type in your username and password - that's it!
    
2. I can't browse and don't seem to have Internet (ADSL).
   
   a) If you have an ADSL connection from your ISP, please "hard reset" your ADSL router box (Pull out your power cable and connect it again).
   
   b) If this doesn't help, check if your ethernet connection is not disabled. Otherwise enable it.
   
   c) Check your DNS settings and fill in the correct IP
   (ISP: Telesur - 200.1.157.11 and 200.1.156.11)
   
   d) Scan your PC for spyware (definition files must be up to date).
   
   If none of these points work, contact your ISP.
    
3. I can't login to my FTP account?
   
   a) Check if you typed in the correct server address starting with: ftp.yourdomain.com
   
   b) Check your 'Username' & 'Password'
   
   c) Maybe your Internet provider has problems with there connection or port 21
       is currently blocked. Try again later.

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