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Nico:
"I have had my support issues resolved promptly and successfully by your support team. Excellent."
2/18/10
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Our technical support team is here to ensure that you have a great experience with all our products and services.
Through this site, members will find resources to help them locate solutions to common questions and issues. They can also submit technical support issues, and suggest improvements in our products or services.
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 How can I access my mail from the DSTN Mailservers?
Instructions for Microsoft Outlook:
Start MS Outlook. Go to Tools - Email Accounts. Select "View or change existing email accounts". Click on the next button and select the mail profile and click on change. Go to the "Server Tab" to change or add your information.
Incoming mail (POP3): mail.dstn.com
Outgoing mail (SMTP): mail.dstn.com
Don't forget to select "My server requires authentication" (this required for security reasons - you will not be able to send mail).
Click "next" to finish
Instructions for Microsoft Outlook Express:
Start Microsoft Outlook Express.
Go to Tools, then Accounts, Mail Tab.
Click on Add - Mail. Then type a display name, click next.
Type your e-mail address, click next. Your incoming mailserver is a "Pop3" server. Type for:
Incoming mail (POP3): mail.dstn.com
Outgoing mail (SMTP): mail.dstn.com
Then click next. To finish type in your username & password.
Don't forget - go back to the "Mail Tab" and select properties, then go to the "Server Tab" and under "Outgoing Server" select "My server requires authentication" (this required for security reasons - you will not be able to send mail).
Click Ok and then Close
Intructions for Web Mail:
Just login via our website or type in http://webmail.dstn.com
Type in your username and password - that's it!
 I can't browse and don't seem to have Internet (ADSL).
a) If you have an ADSL connection from your ISP, please "hard reset" your ADSL router box (Pull out your power cable and connect it again).
b) If this doesn't help, check if your ethernet connection is not disabled. Otherwise enable it.
c) Check your DNS settings and fill in the correct IP
(ISP: Telesur - 200.1.159.58 en 200.2.162.14)
d) Scan your PC for spyware (definition files must be up to date).
If none of these points work, contact your ISP.
 I can't login to my FTP account?
a) Check if you typed in the correct server address starting with: ftp.yourdomain.com
b) Check your 'Username' & 'Password'
c) Maybe your Internet provider has problems with there connection or port 21
is currently blocked. Try again later. |
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